Returns & Exchanges
At Orly Dry Fruits, we take pride in the quality of our premium nuts and dried fruits, offering a hassle-free return policy for any products that do not meet our freshness standards. If you receive a damaged or incorrect item, please initiate a return within 7 days of delivery for a full refund or exchange.
Submit a Request
Contact our customer support team via email or our online portal with your order number and photos of the product issues.
Wait for Approval
Our quality control team will review your request within 24-48 hours to ensure it meets our food safety return criteria.
Prepare the Package
Once approved, securely pack the items in their original packaging to maintain hygiene and prevent further damage during transit.
Receive Refund or Replacement
After we receive and inspect the returned goods, we will process your refund to the original payment method or ship your replacement items immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing